How to Exclude SQL Files from Anti-Virus to Prevent SI Slowdowns

How to Exclude SQL Files from Anti-Virus to Prevent SI Slowdowns

Symptoms:

The ServiceIntelligence application or host machine suffers from system-wide slowdowns that affect the day to day usability of SI.

About:

 Sometimes the server machine housing SI has active anti-virus programs that actively scan SQL databases for changes, since these files are large and constantly changing, they can be actively added back into the scanning queue by some anti-virus applications.

Fix:

  1. Navigate to your Anti-virus file exclusion tool. Since this is unique for each anti-virus program, consult your anti-virus application's resources for specific instructions as to where this is.
  2. Add "sqlbrowser.exe" to the exclusion list. It is most commonly found in the "C:\Program Files\Microsoft SQL Server\MSSQL10.MSSQLSERVER\MSSQL\Binn"directory.
  3. Add "sqlserver.exe" to the exclusion list. It is most commonly found in the "C:\Program Files\Microsoft SQL Server\90\Shared" directory.

Note:

If you cannot find the browser and server executables, a simple windows search of the C drive should yield the file locations to navigate to. 



    • Related Articles

    • SI Server SQL Security Setting

      SI Server SQL Security Setting- Encountered a network-related error. https://docs.microsoft.com/en-us/sql/relational-databases/lesson-2-connecting-from-another-computer  Step 1 Open SQL Server Configuration Manager on SI Server machine running SQL ...

    • Fix SI Empty Screen by starting SI Communicator

      Fix SI Empty Screen by starting SI Communicator SI Comm is failing to populate SI App with Vehicle Records. The problem is that SI Communicator is not running. SI Comm requires MS SQL Server to be running. The SI program is designed to run without ...

    • Mitchell 1 Manager SI Button Integration (v10) - siauto.pro

      Symptoms: Customer Page does not have any of the "SI" buttons at the bottom of the Customer, Vehicle, or Order page within Mitchell1 Manager. (Button text could be "Serv Intell", "SI Free", "SI STD" or "SI Pro") About: Service Intelligence has the ...

    • How to Open Your SI Dashboard & Control Panel

      About: ​ How to add a service to SI.  Step 1: There are two ways to access your SI account administration portal: Go to www.eautoclub.com/login.php.  Or if you are within SI desktop application, click on the Dashboard icon, which will open a web ...

    • Using SI - Get Informed Using Vehicle Vitals

      The Summary Report has crucial information for our customer to make an informed purchasing decision at the point of sale. The Service Writer can assist the customer when reading the vehicle profile Summary report. Here we will discuss how to use the ...