How to Rebuild/Sync SI with your Shop Management System

How to Rebuild/Sync SI with your Shop Management System

Symptoms:
​

Service Intelligence is missing data from records, is missing customers from the customer list, or is mismatching invoices between customers. 

About:

A full load forces ServiceIntelligence to get new data from your shop management system by telling SICommunicator to drop the existing database and begin a new scrape from your shop management system. This almost always works as a temporary fix to remove data inconsistencies and reset the SI database to a working state. 

Fix:

  1. First, find SICommunicator running on your ServiceIntelligence Server in the system tray (the small icons next to the clock on the start bar). It is a small red circle with the white letters "SI"
  2. Right-click the SICommunicator icon to access the context menu.
  3. Select Full Load


Note:

When SI is running a full load the desktop application will be unavailable. The full load will run in the background, in order to check its progress, open SICommunicator.  Full loads are used as a temporary solution to most problems, if you are still having errors or trouble, give us a call.



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