How often does Service intelligence Sync with my Management System?
These sync times are the default synchronization intervals and can be altered by modifying the SQL Database Table "System Processes".
Sync Received Messages
| Runs every 5 Minutes
|
Sync Latest History
| Runs every 30 minutes
|
Sync Appointments
| Runs every 24 Hours
|
Sync Customers
| Runs every 24 Hours
|
Sync Vehicles
| Runs every 24 Hours
|
Sync Recommendations
| Runs every 24 Hours
|
Sync Work In Progress
| Runs "On Demand"
|
Sync Shop Information
| Runs "On Demand"
|
Individual Customer Sync
| Runs "On Demand"
|
Related Articles
How to Rebuild/Sync SI with your Shop Management System
Symptoms: Service Intelligence is missing data from records, is missing customers from the customer list, or is mismatching invoices between customers. About: A full load forces ServiceIntelligence to get new data from your shop management system ...
How to Modify Service Parameters
This article covers how to modify service parameters in Service Intelligence. The following goes over how to access your service categories, what parameters you can modify for each service, which items are being flagged by the service and which items ...
Service Reminder - Start Automation
About: Contact automation is a condition-based part, lubricant and fluid alter system that automatically sends Service Reminder mobile optimzed emails. This article explains how to customize your offer and start automated daily delivery of Service ...
How to Report an Accuracy Issue to Support
This article explains how to report accuracy problems in Service Intelligence's reports to support. STEP-BY-STEP FOR THE CLOUD-BASED APPLICATION This action is not applicable for this version! STEP-BY-STEP FOR THE DESKTOP APPLICATION Right click the ...
How to Edit Vehicle Odometer Showing in Service Intelligence
This article explains how to override the estimated odometer in Service Intelligence for a customer's vehicle. STEP-BY-STEP FOR THE CLOUD-BASED APPLICATION This action is not applicable for this version! STEP-BY-STEP FOR THE DESKTOP APPLICATION Left ...