How To Send/Monitor/Reply to Text Messages - MaxxTraxx

How To Send/Monitor/Reply to Text Messages - MaxxTraxx

How To Send, Monitor and Reply to Text Messages


From MaxxTraxx log into Service-Intel (SI) Texting Center 

1. Log-in to MaxxTraxx and Click on a customer.
2. Click on Send Text Message to open Service-Intel. 

STAY LOGGED-IN TO SERVICE-INTEL

NOTE: For security reasons, Service-Intel (SI) logs you out if:
            a) Your user login credentials are used on another machine.
            b) If your user session is idle for an extended period of time.



How to Monitor and Reply to Messages for your Texting Center

1. Click HERE to open the Texting Center. Note 25 unanswered messages are pending!
2. Customers in BOLD HAVE unanswered text message.
3. Customer NOT BOLD indicate SMSs were answered.
4. Type your reply or use a template. Then click Send.
5. Click the message box (or reply above) to dismiss "NEW" lable.
6. MORE tab includes Owner and Vehicle information.



By leaving Service-Intel open during the workday, you will discover that it is easy to keep in touch with your customers using SMS. 

END OF ARTICLE

    • Related Articles

    • How To Create/Edit/Send SMS/MMS Messages - MaxxTraxx

      MaxxTraxx - How To Create/Edit/Send SMS/MMS Messages  Log-in to MaxxTraxx  1. Log-in to MaxxTraxx and Click on a customer, then 2. Click on Send Text Message  www.app.siauto.pro.  Alternatively, you can text from the Work Order       1. Open the ...

    • Text Messaging - Number is opted out from text messages

      Your customers can opt out of receiving text messages by replying to your texts with the word "stop"   This is required by law and there is no way to change this process.   In some cases a customer may use the word "stop" in a reply like "please stop ...

    • How to Modify a Targeted Marketing Promotion Campaign's Text Element

      This article explains how to modify the text of a targeted marketing promotion campaign. STEP-BY-STEP FOR THE CLOUD-BASED APPLICATION Left click CRM & Marketing in column 1. Click the targeted marketing campaign you want to edit from the list in CRM ...

    • How to Preview a Targeted Marketing Campaign

      This article explains how to see the preview of a targeted marketing campaign for email, postcard, and text message. STEP-BY-STEP FOR THE CLOUD-BASED APPLICATION Left click CRM & Marketing from column 1. Click the name of the campaign whose previews ...

    • How to text message customers within ServiceIntelligence

      Click here to learn how to text customers through Service Intelligence