Login Failed for user eAutoData

Login Failed for user eAutoData

This issue is caused by the mismatch between the SQL user 'eautodata' and the login password stored for this account. When the user account is no longer able to access the SI database, we receive an error everytime SI Communicator attempts to log in.

To correct this issue we must delete the existing eautodata user, and then recreate it using the hard-coded password stored for that account.  This can be done by executing the attached SQL script to this ticket. For assistance running this script, please contact support directly and reference this error.
    • Related Articles

    • How to Remove a User from the Account

      This article explains how to remove a user from the account. This includes how to remove a user from a role in a single location, how to remove a user entirely from a location, and how to remove a user from all locations. STEP-BY-STEP FOR THE ...
    • How to Add a User Account

      This article covers how to add a new user account in Service Intelligence. STEP-BY-STEP FOR THE CLOUD-BASED APPLICATION 1. Left click the gear icon and select User Settings from the drop-down menu. 2. In Users and Roles, click Add Users to Role. 3. ...
    • How to Update Your User Password

      This article covers how to update your user password in Service Intelligence.  STEP-BY-STEP FOR THE CLOUD-BASED APPLICATION Left click your profile picture. From the drop-down menu, select Profile. Under your user profile, you will see the option to ...
    • How to Change a User's Name, Email and Password

      This article covers how to access a user's profile as an administrator and change that user's details in Service Intelligence. STEP-BY-STEP FOR THE CLOUD-BASED VERSION OF THE APPLICATION 1. Left click the gear icon and select User Settings to open ...
    • How To Send/Monitor/Reply to Text Messages - MaxxTraxx

      How To Send, Monitor and Reply to Text Messages From MaxxTraxx log into Service-Intel (SI) Texting Center  1. Log-in to MaxxTraxx and Click on a customer. 2. Click on Send Text Message to open Service-Intel.  STAY LOGGED-IN TO SERVICE-INTEL NOTE: For ...