Point of Sale & Front Counter Articles
Using SI - Deepen Customer Loyalty & Create Competitive Advantage
When you exceed your customers' expectations, you deepen customer loyalty and create competitive advantage. In other words, we need to blow them away with a clearly superior customer-service experience. This is what we call your recognizable ...
Using SI - Increase Car Count by Setting the Next Appointment
Set the next appointment for your customer with ServiceIntelligence. SI automatically calculates the next oil change date based on the actual vehicle usage for each individual customer. Set the appointment when the vehicle is being dropped off or ...
Using SI - Get Informed Using Vehicle Vitals
The Summary Report has crucial information for our customer to make an informed purchasing decision at the point of sale. The Service Writer can assist the customer when reading the vehicle profile Summary report. Here we will discuss how to use the ...
Mitchell 1 Manager SI Button Integration (v10) - siauto.pro
Symptoms: Customer Page does not have any of the "SI" buttons at the bottom of the Customer, Vehicle, or Order page within Mitchell1 Manager. (Button text could be "Serv Intell", "SI Free", "SI STD" or "SI Pro") About: Service Intelligence has the ...
What to do about Demo Mode or "Get Registered" messages
One of the common reasons this error happens is because the email address in Service Intelligence or in the cPanel dashboard has been changed in one of the locations and not the other. In order for Service Intelligence to work it uses that email ...
How to Move a Service Category into the "Other Services" Group
About: ServiceIntelligence allows us to designate a category as a type of service that may or may not be applicable to a vehicle. This should be done when there is any ambiguity as to wether or not we can make a solid recomendation for a specific ...
How to Print a ServiceIntelligence Report
About: The core of ServiceIntelligence is the point of sale reports. These help our customers understand the value that can come from a fleet management provider and should regularly be given to our customers with each service visit. In order to ...
How to Print and Email SI POS Summary, Detailed and Progress Reports
About: The core strategy in building your business has to be to give the customer a superiour service experience at the point of sale. SI POS reporting is for the benefit of the vehicle owner. SI POS contributes to the service team too, but that is ...
How to Change the Estimated Mileage on the POS Reports
About: When a customer's vehicle has been at the shop at least two visits and the shop management systems has two correct date and odometer entries, SI calculates an estimated mileage by multiplying the daily mileage times the number of days elapsed ...
How to Change Service Intervals
About: The driving force behind the power of SI lies in it's unique ability to track individual services. When ServiceIntelligence is installed for the first time, all of the categores that SI can track come with the default intervals pre-assigned to ...
How to Read the POS Detailed Report
About: The core strategy in building your business has to be to give the customer a superior service experience at the point of sale. Why? Because this is where we earn loyalty. SI sales automation is based on ultra accurate reporting is for the ...
How to Check SI Accuracy with Detailed Reports
About: With proper key word adjustments, SI predictive analytics delivers accuracy, compentence and relevance and fairness. That is worth working towards. And sometimes, getting reports supper accurate is a matter of weeding out errors or omissions. ...
How To Send Mobile Optimized Service-Progress Reports
About: There are three types of reports to choose from for print or emailing. In the case of email, chances are that your customer will be reading the report on a cell phone. The Summary and Detailed reports have too much information and will not be ...
Lube Sticker Printer Options
eServiceIntelligence.com Scheduler / Lube Sticker printer support is limited to these two printer models. 282P-101110-000 - ZebraTLP2824 Lube Sticker Printer Recommended site - http://www.barcodegiant.com/zebra/tlp2824-plus.htm The TLP2824 Plus is ...
Buying the right Color Laser Printer
About: The printing of service vehicle profiles either Summary or Progress reports at the point of sale are most effective when printed on nice paper stock in full color. But color laser print cartridges are expensive. Solution: Don't buy the ...
Initial Customization
To get started with SI the first thing you should do when you finish with the install is customize and setup the program. To begin, open the ServiceIntelligence Application, and navigate to the Edit menu from the topmost bar. From the dropdown menu , ...